Job Role

Admin

Duration

In-Person: 1 Day(s)
Virtual: 1 Day(s)

User Interface

Lightning Experience
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Overview

Who should take this course?


This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Experience Cloud Sites in their organization. As a Salesforce Administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least 6 months of experience using Salesforce.


When you complete this course, you will be able to:


  • Enable Digital Experiences in your organization.
  • Describe the capabilities of sites and how they work.
  • Create a new Experience Cloud Site for partner sales.
  • Create an Experience Cloud Site for self-service support.
  • Measure a site’s success using dashboards.
  • Keep the site active and engaged with native tools.

Class Registration

Lessons and Topics

Exam Overview

  • Review Exam Topics
  • Review Exam Logistics

Digital Experiences

  • Get to Know Experiences
  • Understand How Sites Work
  • Implement Digital Experiences
  • Understand Deployment Types
  • Build Partner Sites 
  • Leverage Experience Builder Templates to Quickly Build Sites

Security and Customization

  • Understand Site Limits, Licensing, and Users
  • Create and Customize Your Sites with Experience Builder
  • Enable Experience Cloud for Mobile
  • Serve International Audiences with Multilingual Sites 

Self-Service Sites 

  • Understand Self-Service/Public Site Functionality 
  • Go Further with Experience Builder
  • Classify Articles, Questions, and Ideas with Data Categories and Knowledge
  • Build a Site Using the Customer Service Template
  • Add CMS Content to Your Site
  • Build Responsive Sites with Experience Builder Templates

Success Metrics

  • Measure Success
  • Install Dashboards and Insights from the AppExchange

Site Engagement

  • Drive Engagement
  • Moderate Sites 
  • Recognize and Reward Member Participation with Reputation
  • Highlight Topic Experts with Knowledgeable People